Letter from the President and CEO

At Optimal Translation & Transportation, our mission statement governs how we conduct our business. It underscores the desire to serve our customer with extreme care and focus, and acts as a compass when we make service-related decisions. This core statement is another way of saying, "We always endeavor to do the right thing." It remains unchanged from the time we first wrote it, seven years ago:

"To develop a national, values-oriented, customer-driven, ancillary services organization serving the workers' compensation industry; to become the provider of choice through client relationship building and superior service; and to be the employer of choice by inculcating respect for the individual and commitment to personal integrity."

The staff and management at Optimal are dedicated to the goals affirmed in our mission statement. This has created a level of service and standard of excellence uncommon in our industry. As a result of the operational protocols in place at Optimal, we consistently operate at 99.4 to 99.6% success rate in transports and on-site interpreting appointments.

Although we have reduced the error rate, mistakes still happen—drivers get lost, interpreters get caught in traffic, cars break down, etc. In keeping with the spirit and intent of our mission statement, and as evidence of our desire to consistently exceed the expectations of our customers, we offer a performance guarantee. If an appointment is unsuccessful due to Optimal, we cover the expenses associated with missing the appointment. It can be costly for us, but we know it's the right thing to do.

If you are one of the hundreds of customers we work with, thank you for the opportunity, and for your trust. If you are a potential customer, we are eager to show you the Optimal difference and why we have grown to be one of the largest providers of transportation and language services in the nation.